Frequently Asked Questions

Our interpreters are native speakers of languages other than English.

Yes. 98% of our medical interpreters are professionally trained. All interpreters are required to complete “Bridging the Gap”, 40 hour nationally acclaimed medical interpreter training program of Seattle’s Cross Cultural Health Care Program (CCHCP) offered under license by The Interpreter Network of Colorado (A program of Spring Institute for Intercultural Learning).

We ask that our clients give us a 24 hr courtesy notice for all cancellations. If you are unable to provide a 24 hr notice of cancellation, we will apply a one hour minimum fee for service for interpretations and bill for any translation work completed up until the moment of cancellation.

Our office hours are 8:30am-5pm. Interpretation is usually provided between the hours of 7am & 7pm. Hourly rates are slightly higher for evening, weekend and holiday assignments.

INoC has a quality control process in place which includes feedback from a wide variety of professional resources. Interpreters are evaluated on their promptness, courteousness, professionalism, knowledge of needed vocabulary, communication skills, positive impact on the situation and overall rating.

We have adopted a process for screening interpreters which we follow at each and every interview with prospective interpreters in order to maintain the highest quality standards:

1. Résumé review

2. Interview scheduled based on résumé

3. Interview/orientation

4. Education level in all languages

            a.) Experience

            b.) Formal training

            c.) Understanding of the interpreter role

            d.) Cultural competency

We prefer 48 hrs or more if possible but will always try to work with you to accommodate your immediate needs.

INoC provides interpretation & translation services in over 80 foreign languages.  

Healthcare, Mental Health, Social Services, Technical, Legal and Business.

All INoC interpreters are required to follow the Code of Ethics from the following source:
National Code of Ethics for Interpreters in Health Care developed by the Standards and Training Committee of the National Council on Interpreting in Health Care (NCIHC), and was developed in collaboration with Cynthia E. Roat and the NCIHC’s adhoc Code of Ethics Dissemination Committee.

Consecutive interpretation involves a relay in which one speaker says a few sentences, the interpreter interprets and the other speaker responds.

In simultaneous interpretation the interpreter interprets at the same time that the speaker is speaking, just a few words behind.

Interpretation is the rendering of verbal messages from one language to another. Translation is the rendering of written messages from one language to another.

Yes, our translators are native speakers of the non-English language and for more technical translations they have advanced degrees such as a Masters or a Doctorate in the field they specialize in.

We request a 48 hr courtesy notice for all cancellations. If you are unable to provide a 24 hr notice of cancellation, you will be billed for any work completed up until the cancellation.

At INoC quality, precision, accuracy and timeliness is as vital to the success of our clients as it is to ours so we make certain that each translator is screened appropriately for experience and specialization. Here are some of the factors we consider when screening a translator:

1. Formal and informal experience
2. Experience / knowledge of the expertise field
3. Educational level in English and non-English language
4. ATA Certification
5. Formal and informal training
6. Professionalism
7. Customer Service Skills
8. 3 Professional References

Translation is priced on a per-word basis and includes editing of the document(s).The price depends on the language being translated and the technical nature of the document as well as the deadline.

We return documents in the same electronic format we receive them in.

The process is very simple.

1.                  You send us the document(s) to be translated.

2.                  We give you a firm quote with a delivery deadline within 24 hrs.

3.                  We deliver the translated document(s) on the due date in the required delivery format.

You can expect the highest quality product & customer service from our staff in regards to your translation & interpretation needs. We adhere to the highest standards in the industry & will always keep you in the know as to the progress of your project.
Our staff is business savvy and culturally sensitive to the needs of individuals and companies and the importance of accurately communicating your message.

Specialization includes: Healthcare, Social Services, Business, Legal, Industry & Technology, and Telecommunication.

A: We prefer all projects be sent in the following formats: (doc./ xls./ txt./ rtf./ pdf.)

A Revision is the process of modifying a translated document in light of making its comprehension more fluid through correction of the documents content or simply by reading over the document to ensure superior quality.
Revisions are priced on an hourly basis.

Editing is done by a second professional translator whereby the translated text is compared to the original text and any necessary modifications are made to ensure accuracy and completeness.

A: Proofreading is done by a professional translator who revises the final version of a translated text prior to publishing.

We are happy to accept projects that require formatting or desktop publishing but prefer to leave publishing to qualified publishers.